Wi-Fi Help Center
Connect to "Apollo.WiFi"
No password needed. A login page appears automatically on your device — this is where you'll enter your code.
Scan the QR code or open this page
Scan the QR code posted in the cabin, or go to wifi.rationalhq.com/apollo. You can browse slowly before purchasing.
Choose a data plan and pay
Tap "Browse Plans & Buy," select your plan, and enter your email and card details. Payment is processed securely by Stripe.
Get your Wi-Fi code
Your code appears on the success screen within 30 seconds. It's also in your receipt email.
Enter your code at the login page
The login screen appeared when you first connected — go back to it and enter your code, then tap Connect. If it closed, see "If the Login Screen Doesn't Appear" below.
Enjoy fast internet!
You're connected at full plan speed. When data runs out, internet access is restricted to the purchase portal and the login page reappears so you can buy more.
What is it?
Your code is a 7-digit number that unlocks your purchased data on this vessel. It looks like 4829174. Keep it safe — it's what you enter at the login page.
Where do I enter it?
The login screen appears automatically when you first connect to Apollo.WiFi. Enter your code there and tap Connect.
If the login screen closed: Go to your Wi-Fi settings, forget Apollo.WiFi, and reconnect. It may take 1–2 attempts. See Login Screen Help below for step-by-step instructions by device (iPhone, Android, Mac, Windows).
How long is it valid?
30 days from the moment of purchase. The expiry date is in your receipt email. Unused data expires when the code does.
I lost my code
Check your receipt email — your code is in the subject line and body. Or visit your purchase history and enter your email to get a link with all your purchases.
The login screen should appear automatically when you join Apollo.WiFi. If it doesn't, follow the steps for your device below.
iPhone & iPad
Open Settings → Wi-Fi.
Tap the ⓘ next to "Apollo.WiFi".
Turn off Auto-Join.
Tap "Forget This Network" and confirm.
Reconnect to "Apollo.WiFi" — the login screen should appear.
If it still doesn't appear, forget the network again and reconnect a second time. This usually works on the second attempt.
Android
Open Settings → Wi-Fi (or Connections → Wi-Fi).
Tap and hold "Apollo.WiFi", then select "Forget network."
Tap "Apollo.WiFi" to reconnect.
A notification saying "Sign in to Wi-Fi network" should appear — tap it to open the login screen.
If no notification appears, tap the Wi-Fi icon in your notification bar or try forgetting and reconnecting once more.
Mac (laptop)
Click the Wi-Fi icon in the menu bar (top right).
Click "Apollo.WiFi" → "Disconnect."
Click "Apollo.WiFi" again to reconnect.
A login window should open in your browser automatically. If it doesn't, open Safari or Chrome and navigate to any website — you'll be redirected to the login page.
Enter your code and click Connect.
Windows (laptop)
Click the Wi-Fi icon in the taskbar (bottom right).
Click "Apollo.WiFi" → "Disconnect."
Click "Apollo.WiFi" → "Connect."
Windows may open a browser window automatically. If not, open Edge or Chrome and go to any website — you'll be redirected to the login page.
Enter your code and click Connect.
Check your balance
See remaining data, usage bar, and connected devices.
Buy more data
Running low? Stay on Apollo.WiFi. When data runs out, internet access is limited to the purchase portal — open any webpage and the login page reappears to buy more.
View purchase history
Find past codes and receipts by entering your email.
How much data different activities use per hour (approximate).
| Activity | Usage |
|---|---|
| Text messages (WhatsApp, iMessage) | < 1 MB/hr |
| Email — text only | 1–5 MB/hr |
| Maps & navigation | 5–10 MB/hr |
| Web browsing | 10–30 MB/hr |
| Social media (scrolling, no video) | 30–60 MB/hr |
| Music streaming (Spotify, Apple Music) | 40–75 MB/hr |
| Voice calls (WhatsApp, FaceTime audio) | 10–25 MB/hr |
| Video calls — SD (FaceTime, Zoom) | 150–300 MB/hr |
| Video calls — HD (Zoom HD, Teams) | 300–600 MB/hr |
| Video streaming — SD 480p (YouTube, Netflix) | 500 MB–1 GB/hr |
| Video streaming — HD 720p | 1–1.5 GB/hr |
| Video streaming — Full HD 1080p | 1.5–3 GB/hr |
| Cloud backup (iCloud, Google Photos) | 100 MB+ per sync |
| Software & app updates | 100 MB – several GB |
Turn off iCloud & Google Photos auto-backup
Go to Settings → [Your Name] → iCloud → Photos and disable "iCloud Photos." On Android, open Google Photos → Settings → Backup and disable "Backup."
Disable automatic app updates
On iPhone: Settings → App Store → turn off "App Updates." On Android: Play Store → Settings → Network Preferences → turn off "Auto-update apps."
Download music before you board
Spotify, Apple Music, and Amazon Music all support offline playback. Download your playlists on land before the trip — streaming uses 40–75 MB/hr.
Stream video in SD (480p) not HD
On Netflix: tap the profile icon → App Settings → Video Quality → "Save Data." On YouTube: tap your profile → Settings → Video Quality Preferences → choose 480p or lower.
Close background apps
Apps like email, social media, and news constantly sync in the background. On iPhone, go to Settings → General → Background App Refresh and turn it off for apps you don't need.
Use offline maps
Download Google Maps or Apple Maps areas for offline use before boarding. Navigation uses minimal data once downloaded, but streaming maps adds up on a long voyage.
Still need help?
Submit a support ticket and we'll respond to your email. No account needed.
Contact Support